ITENOS IT Service Desk
- Single point of contact for all external customers
- Virtually 100 % hotline availability 24/7
- Short wait time (only a few seconds)
- Incident response measures: max. 30 minutes
- Located exclusively in Germany
- Handled according to SLA/OLA agreements
Professional incident management
Smooth operation of your IT infrastructure is extremely important in the digital age. If problems or faults occur, fast and professional help by an IT service desk is essential.
That’s why ITENOS employs expert, well-trained incident managers for its customers, who are available 24/7.
What distinguishes ITENOS IT Service Desk?
Service Desk with continuous availability
The hotline, exclusively located in Germany, scores well with virtually 100 % availability and extremely short wait times (only a few seconds on average). Another advantage is the high first call resolution rate, which means that in many cases faults can be resolved directly by the IT Service Desk without drawing on any other departments.
The ITENOS IT Service Desk is always there for you, so you can focus on your core business. Our team is fully committed and available to you in all situations.
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Interface for satisfied customers
The ITENOS 24/7 Service Desk provides a single point of contact for ITENOS customers. No matter whether it’s monitoring customer solutions, request fulfillment, incident handling or integration of internal and external services, the IT Service Desk acts as a starting point and interface for everything that comes next.
Our diagnostic and troubleshooting measures are designed to be just as customer-specific as our IT solutions. As a flexible and adaptable organization, the ITENOS Service Desk is committed to continuous progress as well as sharing knowledge and experience among its employees to always find the best solution for every customer.
For customer contact, personal and clear communication is the key to sustainable success and satisfaction – and the German Innovation Institute for Sustainability and Digitalization (DIIND) underlines our success in customer satisfaction by presenting ITENOS with the “Top Service” award.
