ITENOS IT Service Desk

The hotline, exclusively located in Germany, scores well with virtually 100 % availability and extremely short wait times (only a few seconds on average). Another advantage is the high first call resolution rate, which means that in many cases faults can be resolved directly by the IT Service Desk without drawing on any other departments.

The ITENOS IT Service Desk is always there for you, so you can focus on your core business. Our team is fully committed and available to you in all situations.

The ITENOS 24/7 Service Desk provides a single point of contact for ITENOS customers. No matter whether it’s monitoring customer solutions, request fulfillment, incident handling or integration of internal and external services, the IT Service Desk acts as a starting point and interface for everything that comes next.

Our diagnostic and troubleshooting measures are designed to be just as customer-specific as our IT solutions. As a flexible and adaptable organization, the ITENOS Service Desk is committed to continuous progress as well as sharing knowledge and experience among its employees to always find the best solution for every customer.

For customer contact, personal and clear communication is the key to sustainable success and satisfaction – and the German Innovation Institute for Sustainability and Digitalization (DIIND) underlines our success in customer satisfaction by presenting ITENOS with the “Top Service” award.