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Data Privacy Policy

Cookie-Settings: You can access your Cookie Settings (1) again at any time to manage your preferences.

General
ITENOS attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?
Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

2. Controlling data used by social-media plug-ins and links to social media platforms
Some web pages may contain social media buttons (Facebook-Like-Button, Google +1, Twitter-Button, LinkedIn) you can use to recommend the services of ITENOS to your friends and family.
To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).
When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc…
The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.
Further information on social media plug-ins and the scope and purpose of data processing by their providers, as well as additional data privacy-relevant information can be found in the data privacy information published by the respective controller and in the information on the <<1-click solution (ger)>>.

3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

Explanations and definitions
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. ITENOS or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).

Tag management (strictly necessary)
Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.

Market research / Reach measurement (opt-in)
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.

Profiles for a user-geared presentation of the web portal (opt-in)
The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.

Profiles for personalized recommendations (opt-in)
ITENOS would like to offer you individually targeted and personalized take-action and click recommendations for special offers, services or products. This involves our service providers compiling a pseudonymous profile about the services and websites accessed by you and assigning categories to the profile. The system displays content or information that matches your profile.

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.

Company

Cookie

Purpose

Storage period

Country of processing

ITENOS

allow_cookies, cookie-opt-in-accepted, cookie-opt-in-keys

Saves the cookie settings

2 years

Germany

ITENOS

last-visited-pages

Used to optimise the usability of the page and to display suitable solutions

2 years

Germany

ITENOS

num_visits_day

Used to optimise the usability of the page and to display suitable solutions

2 years

Germay

ITENOS

PHPSESSID

The PHP Session ID is a random string of characters that stores the user’s login status on the website. When the user leaves the site, the cookie is deleted.

Session

Germany

Cookie settings: You can revisit your Cookie settings (1) at any time to manage your preferences.

b) Analytical cookies
These cookies help us to improve our understanding of user behavior.
analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.

Company

Cookie

Purpose

Storage period

Country of processing

Matomo

mtm_consent_removed, MATOMO_SESSID

Customized design

Stored until deleted

Germany

Cookie settings: You can revisit your Cookie Settings (1) at any time to manage your preferences.

c) Marketing cookies/retargeting

These cookies and similar technologies are used to show you personalized and relevant advertising content.

Marketing cookies are used to display interesting advertising content and to measure the effectiveness of our campaigns. This is done not only on ITENOS websites, but also on other advertising partner sites (third-party providers). This is also referred to as retargeting. It is used to create pseudonymous content or ad profiles, to display relevant ads on other websites and to derive insights about target groups that have viewed the ads and content. It is not possible to draw any direct conclusions about a person. Marketing and retargeting cookies help us display possible relevant advertising content for you. By rejecting marketing cookies, you will continue to see the same number of advertisements, but they may be less relevant to you. The legal basis for these cookies is art. 6 (1a) GDPR or, in the case of third countries, art. 49 (1a) GDPR.

Company

Cookie

Purpose

Storage period

Country of processing

Google

__utma

These cookies are used to collect information about how visitors use our website. We use this information to create reports and improve the website. The cookies collect information in anonymous form, including the number of visitors to the website, where visitors came from to visit the website, and which pages they visited. For more information, please see an overview of Google’s privacy policy.

2 years

Ireland

Google

__utmc

These cookies are used to collect information about how visitors use our website. We use this information to create reports and improve the website. The cookies collect information in anonymous form, including the number of visitors to the website, where visitors came from to visit the website, and which pages they visited. For more information, please see an overview of Google’s privacy policy.

Expires at the end of the browser session

Ireland

Google

__utmz

These cookies are used to collect information about how visitors use our website. We use this information to create reports and improve the website. The cookies collect information in anonymous form, including the number of visitors to the website, where visitors came from to visit the website, and which pages they visited. For more information, please see an overview of Google’s privacy policy.

6 months

Ireland

Google

_ga

These cookies are used to collect information about how visitors use our website. We use this information to create reports and improve the website. The cookies collect information in anonymous form, including the number of visitors to the website, where visitors came from to visit the website, and which pages they visited. For more information, please see an overview of Google’s privacy policy.

2 years

Ireland

Google

test_cookie

Will be set as a test to check whether the browser allows cookies to be set. Does not contain any identifiers.

15 min.

Ireland

Google

IDE

Contains a randomly generated user ID. Based on this ID, Google can recognize the user across different websites and display personalized advertisements.

1 year

Ireland

Google

_gcl_au

Contains a randomly generated user ID.

90 days

Ireland

Google

_gcl_aw

This cookie is set when a user clicks on a Google ad to reach the website. It contains information about which ad was clicked, so that any successes achieved, such as orders or contact requests, can be assigned to the ad.

90 days

Ireland

Twitter

_twitter_sess

This cookie is set due to Twitter integration and social media sharing options.

Session

Ireland, United States of America

Twitter

eu_cn

This cookie is set due to Twitter integration and social media sharing options.

1 year

Ireland, United States

Twitter

guest_id

This cookie is set due to Twitter integration and social media sharing options.

2 years

Ireland, United States

Twitter

personalization_id

This cookie is set due to Twitter integration and social media sharing options.

2 years

Ireland, United States

Twitter

syndication_guest_id

This cookie is set due to Twitter integration and social media sharing options.

2 years

Ireland, United States

Twitter

tfw_exp

This cookie is set due to Twitter integration and social media sharing options.

2 weeks

Ireland, United States

Cookie settings: You can revisit your Cookie Settings (1) at any time to manage your preferences.

d) Services by other companies (independent third party providers)
Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for ITENOS own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.

Google
We use Google Maps for maps, locations and route planning on individual websites, e.g. in the Store Locator, which you can access via the tab “Service” and menu item “Shops” on the top section of ITENOS product pages. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at https://policies.google.com/privacy?hl=en.

We use the remarketing and Google AdWords function from Google Inc. (“Google”) on our websites. This function is implemented via a cookie and is used to present website users with web advertising tailored to their interests as part of the Google advertising network. Users can then be shown on these pages advertisements which relate to content users have accessed previously on websites that use the Google remarketing function. According to its own statements, Google does not collect any personal data with this process. If you, however, do not want to use Google’s remarketing function, you can disable this permanently by adjusting the relevant settings at http://www.google.com/settings/ads. Alternatively you can disable the use of cookies for targeted advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. Further information on Google remarketing and Google’s privacy policy is available at: https://policies.google.com/technologies/ads?hl=en.

If you access our websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our websites via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:
Google AdWords: googleadservices.com

4. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to ITENOS processing your data in this web portal.
Further information, including information on data protection in general and in specific products,
is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at ITENOS?
ITENOS acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de or datenschutz@itenos.de.

6. What rights do I have?
You have the right

  1. To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
  2. To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
  3. To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
  4. To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
  5. To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
  6. To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
  7. To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
  8. to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

7. Who does ITENOS pass my data on to?
To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, ITENOS also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your ITENOS contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

8. Where is my data processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

    1. if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
    2. or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
    3. or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission’s adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).