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Data privacy

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General information

ITENOS GmbH attaches great importance to the privacy of your personal data. It is important for us to inform you which personal data is collected, how it is used and what design options you have in this respect.

1.) Where can I find the information that is important to me?

This data privacy notice provides an overview of the points that apply to the processing of your data in this web portal by ITENOS GmbH. Further information, also on data privacy in special products, can be found at https://www.telekom.com/de/verantwortung/datenschutz-und-datensicherheit/datenschutz.

2.) Who is responsible for data processing? Who should I contact if I have any questions about data privacy at ITENOS GmbH?

The data controller is ITENOS GmbH, Lievelingsweg 125, 53119 Bonn. If you have any questions, please contact our service desk or our data privacy officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de or datenschutz@itenos.de.

3.) What rights do I have?

You have the right

  • of access by the data subject, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 GDPR);
  • to request the rectification or addition of incorrect or incomplete data (Art. 16 GDPR);
  • to withdraw a given consent at any time with effect for the future (Art. 7 para. 3 GDPR);
  • to object to data processing which is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR);
  • to erasure data in certain cases within the framework of Art. 17 GDPR – in particular if the data are no longer required for the intended purpose or are processed unlawfully, or if you have withdrawn your consent in accordance with above (c) or have declared an objection in accordance with above (d);
  • under certain conditions, to demand the restriction of data processing insofar as deletion is not possible or the obligation to delete is in dispute (Art. 18 GDPR);
  • data portability, i.e. you can receive the data that you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others (Art. 20 GDPR;)
  • complain to the competent supervisory authority about data processing (for telecommunications contracts): Federal Commissioner for Data Privacy and Freedom of Information; otherwise: State Commissioner for Data Privacy and Freedom of Information North Rhine-Westphalia).

4.) Who does ITENOS GmbH pass on my data to?

To contract processors, i.e. companies that we entrust with the processing of data within the legally prescribed framework, Art. 28 GDPR (service providers, vicarious agents). ITENOS GmbH remains responsible for the privacy of your data even in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
To cooperation partners who provide services on their own responsibility for you or in connection with your ITENOS GmbH contract. This is the case if you commission services from such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permit.
Due to legal obligation: In certain cases we are legally obliged to transmit certain data to the requesting state authority.

5.) Where is my data processed?

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), this will happen if you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR). In addition, your data will only be processed in third countries if certain measures have been taken to ensure that an appropriate level of data privacy exists (e.g. the EU Commission’s adequacy decision or so-called suitable guarantees, Art. 44 et seq. GDPR).

6.) What data is collected, how is it used and for how long is it stored?

Technical features: When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client’s file request (file name and URL), the http response code and the web page from which you are visiting us. The logged data is used exclusively for the purposes of data security, in particular to prevent attempts to attack our web server (Art. 6 Para. 1 f GDPR). They will neither be used for the creation of individual user profiles nor passed on to third parties and will be deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.

Miscellaneous: Additional personal data, such as your name, address, telephone number or e-mail address, is not collected unless you provide this information voluntarily.

7.) Data control for the social media plug-ins used

Some of the offer pages contain buttons from social media networks (Facebook-like button, Google +1, Twitter button) with which you can recommend ITENOS GmbH offers to your friends and acquaintances.

So that you have full data control, the buttons used establish direct contact between the respective social network and the visitor only when you actively click on the button (one-click solution).

By activating the social media plug-in (Art. 6 para. 1 a GDPR), the following data can be transmitted to the social media providers: IP address, browser information, operating system, screen resolution, installed browser plug-ins such as Adobe Flash Player, previous website if you followed a link (referrer), URL of current website, etc. The next time the website is accessed, the social media plug-ins are again made available in the default inactive mode so that no data is transmitted when the website is visited again. Further information on social media plug-ins can be found here: https://www.sicherdigital.de/sicher-surfen#aufpassen-beim-like-button as well as the 1-Click Solution.

8.) Is my usage behaviour evaluated, e.g. for advertising, tracking?

Explanations and Definitions: We want you to enjoy using our websites and our products and services. We have an economic interest in this. In order for them to find the products that interest them and for us to make our websites user-friendly, we analyse their usage behaviour anonymously or pseudonymised. In the context of the legal regulations we, or companies commissioned by us in the context of order data processing, create user profiles. A direct conclusion about you is not possible. Below you will find general information about the various purposes and techniques. You will then have the opportunity to object. Please note, however, that in this case you may not be able to use all the functions of our website.

8a.) Uses (Art. 6 para. 1 a GDPR / §15 para. 3 German Teleservices Act)

Tag Management Tag management is used to manage tracking tools in websites. For this purpose, a tag is defined for each page. The marker can then be used to determine which tracking tools are to be used for this page. The tag management allows tracking to be controlled in a targeted manner so that the tools are only used where they make sense.

Profiles for the need-based design of the web portal In order to be able to constantly improve the web pages, we create so-called clickstream analyses. The clickstream corresponds to your movement path on the web pages. The analysis of the movement paths gives us information about the usage behaviour on our websites. This allows us to identify possible structural errors in the web pages and thus improve the web pages so that the web pages can be optimized to your needs. At no time are individual users identified.

Profiles for personalized recommendations ITENOS GmbH plays out customized, personalized, action- and click recommendations for offers, services or products. For this purpose, the service provider creates a pseudonymous profile of the services and websites you call up on the Internet and assigns this to categories. You will be shown content or notes matching your profile. At no time are individual users identified or personal data used for the profile.

8b.) Techniques

Cookies

Cookies We use cookies for certain offers. These are small text files that are stored on your computer. This allows you to detect when you repeatedly visit web pages from the same computer.

Session cookies are cookies that are only stored on your computer for the duration of an Internet session and are required for transactions (e.g. for logging in or processing a purchase). They contain only one transaction ID.

For certain offers, we use persistent cookies that are stored on your computer for future sessions. In this case we will inform you about the storage time of the cookie.

You have the option of setting your browser so that these cookies are not stored in the first place, or that the cookies are deleted at the end of your Internet session. Please note, however, that in this case you may not be able to use all the functions of our website. Information on browser settings can be found at: https://www.sicherdigital.de/sicher-surfen#sicher-surfen-browsereinstellungen

Measuring pixels Measuring pixels are usually only 1×1 pixel sized images and are transparent or created in the color of the background so that they are not visible. If a web page containing a measuring pixel is opened, this small image is downloaded from the provider’s server on the Internet, where the download is registered. Thus the provider of the process can see when and how many users requested this measuring pixel or visited a website. Furthermore, the provider can determine whether JavaScript is activated in the browser or not. If JavaScript is activated, further information such as browser information, operating system, screen resolution can be recorded. Usually this function is realized by a JavaScript call, but the term measuring pixel is still used.

JavaScript JavaScripts are used to call up the application and transfer the collected parameters to the respective service provider/measuring pixel provider.

Cookie settings: You can recall your cookie settings at any time to manage your preferences.

Essential cookies used on this website:

Company Cookie Purpose and, where applicable, storage period Opt-out
Itenos allow_cookies, cookie-opt-in-accepted, cookie-opt-in-keys Saves cookie settings Essential Cookie
Itenos last-visited-pages Is used to optimize the usability of the site and to display suitable solutions Essential Cookie
Itenos num_visits_day Is used to optimize the usability of the site and to display suitable solutions Essential Cookie
Itenos PHPSESSID The PHP Session ID is a random sequence of characters that stores the user’s login status on the website. When leaving the site, the cookie is deleted. Essential Cookie

Third party cookies on this website:

Company Cookie Purpose and, where applicable, storage period Opt-out
Google __utma These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google.  cookie settings
Google __utmc These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google.  cookie settings
Google __utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google.  cookie settings
Google _ga These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google.  cookie settings
Twitter _twitter_sess This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter eu_cn This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter guest_id This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter personalization_id This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter syndication_guest_id This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter tfw_exp This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings
Twitter lang This cookie is set due to Twitter integration and sharing capabilities for the social media.  cookie settings

JavaScript

JavaScripts are used to call the application and to transfer the collected parameters to the particular service provider/tracking pixel provider.

Company Purpose Company Purpose Technique and, where applicable, storage period Involved as
Matomo Customized design Cookie
Saved until deleted
Processor

You can consult further information on cookies and the individual providers on the websites www.meine-cookies.org or www.youronlinechoices.com.

Here you can also choose not to receive usage-based online advertising from a single or from all of these companies at http://www.youronlinechoices.com/de/praferenzmanagement/.

Web analysis via Matomo

This website uses the open source web analysis service Matomo. Matomo uses cookies to enable a website usage analysis. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is made anonymous before it is saved.

The information generated by the cookie about the use of this website will not be passed on to third parties. You can stop cookies from being saved on your computer by selecting the relevant settings in your browser software; please note, however, that you may not be able to use all of the features of the functions on this website in such cases.

This website also features ‘session recording’, which records your interactions with the website anonymously and stores them in Matomo for further analysis. It is not possible to relate to you as a user. The information obtained from the recordings is used to optimise the information architecture of the website and thus continuously improve the user experience. No text information (e.g. filled out form fields) is transmitted or stored.

If you do not agree to the storage and use of your data, you can deactivate the storage and use. In this case, an opt-out cookie is stored in your browser to prevent Matomo from saving usage data. If you delete your cookies, the Matomo opt-out cookie will also be deleted. The opt-out must be reactivated the next time you visit our site.

You can decide if a definite web analysis cookie should be stored in your browser in order to enable the operator of this website to collect and analyze different kinds of statistical data. Should you decide against it, please remove the following check mark to store the Matomo opt-out cookie in your browser.

Optimized usability

In order to provide you with an optimal user experience, we use your IP address and the HTTP referrer as the basis for displaying suitable page content and solutions. When you visit our website, we therefore assess your IP address and determine the location of your country or state via the geoIP2 database. Your IP address will not be saved. The HTTP referrer allows us to identify the page link you used to visit our website. The referrer is also not saved.

Additional personal data such as your name, address, telephone number or e-mail address are not collected, unless you decide to voluntarily disclose them. Data, which we receive from you during the process of contacting us, is exclusively used by ITENOS to process your enquiry. Please refer to the contact form to find out, which types of data we collect for this process.

9.) Services provided by other companies which provide their services as responsible persons

Google

In some websites, we use Google Maps to display maps, locations and for route planning. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is transmitted directly to Google and a cookie is stored as soon as you visit such a website. You can inform yourself about and object to the data processing by Google at http://www.google.de/intl/de/policies/privacy any time.

We use the Remarketing and Google AdWords function of Google Inc. on our websites. (“Google”). This function is realised via a cookie and serves to present interest-related advertisements to visitors to the website within the Google advertising network. These pages may then display advertisements to the visitor that relate to content previously viewed by the visitor on websites that use Google’s remarketing feature. According to its own information, Google does not collect any personal data during this process. However, if you do not want Google’s remarketing feature to work, you can opt-out of it by setting your preferences at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google Remarketing and Google’s privacy policy, please visit: http://www.google.com/privacy/ads/.

If you have reached our website via a Google ad, Google AdWords will save a cookie on your computer. This cookie loses its validity after 30 days. A conclusion about your person is not possible. The information collected with the help of this so-called conversion cookie is used to generate statistics about our conversion rate. This means that we know how many users came to our websites through a Google ad and purchase a product within 30 days. If you do not wish to participate in the tracking process, you can disable conversion tracking cookies by setting your browser to block cookies from that domain: Google AdWords: googleadservices.com

Data privacy information last revised 31-January-2020