IT Service Desk von ITENOS

  • Single point of contact for all external customers
  • Virtually 100% hotline availability 24/7
  • Short wait time (only a few seconds)
  • Incident response measures initiated in less than 30 minutes
  • Expert IT help desk located exclusively in Germany
  • All incidents and service requests handled according to SLA/OLA agreements

Professional Incident Management

Smooth operation of your IT infrastructure is extremely important in the digital age. If problems or faults occur, fast and professional help by an IT service desk is essential. That’s why ITENOS employs expert, well-trained incident managers for its customers, who are available 24/7. The hotline, exclusively located in Germany, scores well with virtually 100% availability and extremely short wait times (only a few seconds on average). Another advantage is the high first call resolution rate, which means that in many cases faults can be resolved directly by the IT Service Desk without drawing on any other departments.

Interface for satisfied customers

The ITENOS 24/7 Service Desk provides a single point of contact for ITENOS customers. No matter whether it’s monitoring customer solutions, request fulfillment, incident handling or integration of internal and external services, the IT Service Desk acts as a starting point and interface for everything that comes next. Our diagnostic and troubleshooting measures are designed to be just as customer-specific as our IT solutions. As a flexible and adaptable organization, the ITENOS Service Desk is committed to continuous progress as well as sharing knowledge and experience among its employees to always find the best solution for every customer. For customer contact, personal and clear communication is the key to sustainable success and satisfaction.

The ITENOS IT Service Desk is always there for you, so you can focus on your core business.

Key features of the ITENOS IT Service Desk

Located in Germany
The IT Service Desk operates entirely from Bonn (Germany)
Continuous availability
The hotline is available 24/7, is virtually 100% accessible, and has a wait time of only a few seconds on average
High first call resolution rate
Many requests and incidents can be resolved directly by the service desk without drawing on other departments or service providers
Expert contacts
Well trained staff with solid professional knowledge and experience
Measures according to SLA/OLA
Incidents and service requests are handled according to the procedures specified in the operational level agreements (OLA) or service level agreement (SLA)
Single point of contact
Customer interface for incident process and request fulfillment
The award-winning ITENOS Service Desk
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The award-winning ITENOS Service Desk

Available for our customers around the clock with full commitment for optimal service
Talk to us. We look forward to your project!

Ismet Turbic

Head of Service Desk