ITENOS IT Service Desk

Single point of contact for all external customers
Virtually 100% hotline availability 24/7
Short wait time (only a few seconds)
Incident response measures initiated in less than 30 minutes
Expert IT help desk located exclusively in Germany
All incidents and service requests handled according to SLA/OLA agreements

Homepage
-
IT Service Desk in Germany

Professional Incident Management

Smooth operation of your IT infrastructure is extremely important in the digital age. If problems or faults occur, fast and professional help by an IT service desk is essential. That’s why ITENOS employs expert, well-trained incident managers for its customers, who are available 24/7. The hotline, exclusively located in Germany, scores well with virtually 100% availability and extremely short wait times (only a few seconds on average). Another advantage is the high first call resolution rate, which means that in many cases faults can be resolved directly by the IT Service Desk without drawing on any other departments.

Interface for satisfied customers

The ITENOS 24/7 Service Desk provides a single point of contact for ITENOS customers. No matter whether it’s monitoring customer solutions, request fulfillment, incident handling or integration of internal and external services, the IT Service Desk acts as a starting point and interface for everything that comes next. Our diagnostic and troubleshooting measures are designed to be just as customer-specific as our IT solutions. As a flexible and adaptable organization, the ITENOS Service Desk is committed to continuous progress as well as sharing knowledge and experience among its employees to always find the best solution for every customer. For customer contact, personal and clear communication is the key to sustainable success and satisfaction.

The ITENOS IT Service Desk is always there for you, so you can focus on your core business.

Key features of the ITENOS IT Service Desk

Located in Germany

The IT Service Desk operates entirely from Bonn (Germany)

Continuous availability

The hotline is available 24/7, is virtually 100% accessible, and has a wait time of only a few seconds on average

High first call resolution rate

Many requests and incidents can be resolved directly by the service desk without drawing on other departments or service providers

Expert contacts

Well trained staff with solid professional knowledge and experience

Measures according to SLA/OLA

Incidents and service requests are handled according to the procedures specified in the operational level agreements (OLA) or service level agreement (SLA)

Single point of contact

Customer interface for incident process and request fulfillment

Talk to us. We look forward to your project!

Ismet Turbic

Head of Service Desk

Contact request

Send E-mail

Required cookies	These cookies are required to enable you to navigate through the websites and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. Find out more	Essential
Analytical cookies	These cookies help us to improve our understanding of user behavior. Analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. Find out more	Yes No
Marketing cookies	These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content. Marketing cookies are used to display interesting advertising content and to measure the effectiveness of our campaigns. This happens not only on ITENOS websites, but also on other advertising partner sites (third party providers). This is also called retargeting, It is used to create pseudonymous content or ad profiles, to the placement of relevant advertising on other websites and to derive insights into target groups that have viewed the ads and content. This information cannot be traced back to a person. Marketing and retargeting tools assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will still see the same amount of advertising, but it may be less relevant to you. Marketing cookies are used to serve interesting web content and to measure the effectiveness of our campaigns. This happens not only on ITENOS GmbH web pages, but also on the pages of other advertising partners (third party providers). This is also called retargeting and is used to create a pseudonym profile of interests and to activate relevant advertising on other websites. This information cannot be traced back to a person. Marketing and retargeting cookies assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. Find out more	Yes No
Services by other companies (independent third party providers)	ITENOS’s websites include links to third party service providers, who provide their services under their own responsibility. When you visit ITENOS’s web pages, cookies or similar technologies record data and send it to third parties, in part for ITENOS’s own purposes. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information on the independent third party providers can be found in the data privacy information. . Find out more	Yes No